澳门医护人员职场暴力相关因素研究

The study of current status and relevant factors of workplace violence against physicians and nurses in Macao

目的调查澳门医护人员遭受职场暴力的现况及相关因素。方法本研究为横断面相关性研究,采取方便取样、自填问卷方式进行。结果 720名受访者中,412名(57.2%)医护人员于受访前1年曾遭受过职场暴力,以言语辱骂发生率最高,超过半数(384名,53.4%),而遭受身体暴力的有115名(16.1%)。受访者指出施暴者依次为,患者、患者家属、工作人员;另外,本研究发现,年资10年及以下、在急诊或政府或公共部门、工作中常接触老年人的受访者所遭遇的暴力较多。结论本研究呈现澳门医护人员遭受职场暴力的经验,有助于医护人员在临床、研究、教育、管理及立法方面作出预防及改善职场暴力的相应措施。

Objective To investigate the incidence of workplace violence against physicians and nurses in Macao and explore the relevant factors. Methods It was a cross-sectional correlation study and the questionnaire was used as the research instrument. Results In 720 respondents ,57.2% of health care workers suffered workplace vi- olence within 1 year prior to investigation,and more than half of them received verbalabuse,while 16.1% suffered physical violence. Respondents indicated that the perpetrators were patients,patients＇ family members and staff re- spectively;this study found that there was a higher rate of violence suffered by respondents whose length of service was less than or equal to 10 years,who worked in emergency room or public or government departments and who worked closely with the elderly. Conclusion This study presents the results of workplace violence against health care workers in Macao,and helps to improve workplace violence prevention measures in clinical practice,research, education, management and legislation.