我院门诊药房智能配发药系统的工作效能分析及优化

Analysis and Optimization of Work Efficiency of Intelligent Dispensing System in Outpatient Pharmacy of Our Hospital

目的:提高发药系统的工作效能。方法:比较我院门诊药房调整前(2014年6月)由发药系统与人工窗口调剂药品的处方数和药品盒数,再结合订单、货品、数量(EIQ)-ABC法进行分析,调整发药系统与人工窗口调剂品种;再通过分析调整后(2014年8月)的相关指标评价改进效果。结果:调整前的数据显示发药系统在发放药品盒数上工作量低于人工调剂(P=0.000),在发放处方张数上二者相似(P=0.122);经重新设置发药系统的药品品种后,发药系统在两项指标上均明显高于人工调剂(P=0.000)。结论:优化发药系统可有效提高其工作效能。

OBJECTIVE：To improve the working efficiency of the drug delivery system. METHODS：The kinds of drugs in delivery system and manual dispensing window were adjusted through comparing the number of prescriptions and drug box dispensed by the system and manual window in our hospital before adjustment（Jun. 2014）,combining with analysis of EIQ（Entry-item-quantity）-ABC. The improvement effect was evaluated through analyzing related index after adjustment（Aug. 2014）. RESULTS：The data before adjustment showed the workload of the delivery system was lower than that of manual delivery in term of the number of drug box（P=0.000）,and they were similar in term of the number of prescription（P=0.122）. The drug delivery system was significantly better than manual delivery in terms of two indexes after resetting the type of drugs in the system（P=0.000）. CONCLUSIONS：Optimized delivery system can effectively improve the working efficiency.