基于Android平台的汽车售后维修服务信息采集解决方案

Information acquisition solution for automotive after-sales service based on Android platform

针对产业链协同软件即服务(Saa S)平台中售后服务系统的售后维修服务业务中可能存在着售后维修服务图片信息造假的问题,提出基于Android平台的移动智能终端设备采集售后服务信息并进行相关信息处理的解决方案。该解决方案首先通过移动智能终端数字图像采集技术采集维修服务信息;其次采用图片字符识别技术获取维修服务信息中的底盘号、里程表等关键信息;然后采用数字水印技术将这些关键信息嵌入采集的图片中;最后通过网络服务技术将移动智能终端与售后服务系统集成。通过在汽车产业链协同Saa S平台中的售后维修服务业务中的服务图片信息采集及防止图片造假处理的具体应用,验证了基于Android平台的售后维修服务信息采集解决方案的可行性和有效性。

Aiming at the possible fraud problem of maintenance service picture information in industry chain collaboration Software as a Service（ SaaS） platform＇ s after sales maintenance service, a scheme for collecting and dealing with the aftersales service information by mobile intelligent terminal equipment based on Android platform was proposed. Firstly, the proposed solution collected maintenance service information through processing of digital image of mobile intelligent terminal.Secondly, the proposed solution utilized the recognition technology of images and characters for key information contained in maintenance service information such as chassis number and odometer. Thirdly, the proposed solution embedded the above key information in the collected images via digital watermarking technology. Lastly, mobile intelligent terminal and the after-sales service system were integrated through Web service. The feasibility and effectiveness about the scheme of after-sales service information acquisition based on the Android platform are verified by specific use of after-sales service image information acquisition to prevent fraud in industry chain collaboration SaaS platform＇ s after sales maintenance service.