大学生对政府公务员的信任力结构认知及信任度特征研究

A research on the structure acknowledge and characteristics of trust of college students to governmental civil servants

本研究综合文献研究、问卷调查、访谈等方法实证研究大学生对政府公务员的信任力结构认知和信任度特征,得出以下结论:(1)大学生认为政府公务员的信任力结构包含勤政廉洁、工作态度积极和业务能力突出3个因子;(2)大学生对政府公务员信任力各因子的信任度评价不高,其中勤政廉洁更能影响大学生对政府公务员的评价;(3)大学生与政府公务员的直接接触程度、自身的实践体会、自身专业背景、媒体宣传报道、家庭背景均影响其对政府公务员的信任度。并在此基础上系统地提出了提高大学生对政府公务员信任度的5条对策建议。

In this study, applying several research methods including documentary research, questionnaire survey and interview, etc, the research on the structure acknowledge and characteristics of trust of college students to governmental civil servants gains the following conclusions： 1） The trust of students to the civil servants is obviously influenced by three factors, in other words, they are whether civil servants can be diligent and probity,whether they have a positive attitude in their work and whether their professional proficiency can be highly spoken of. 2） The college students do not think much of trust to the civil servants considering the above three factors,among which, whether they can be diligent and probity has a great effects on the trust. 3） The thesis also finds that the trust of students to the civil servants is also influenced by their daily communication with the civil servants, their reflections of the work, media reports and family backgrounds. Based on the research, the authors put forward five proposals on how to improve the trust of college students to the civil servants.