2011-2013年宁波市康宁医院心理热线资料分析

A data analysis of the psychological counseling hotline during 2011 to 2013

目的:总结心理热线的来电特点和处理效果。方法:对2011-2013年宁波市康宁医院的热线记录资料作统计分析。结果:来电者男性多于女性(χ2=13.17,P<0.01),本人来电最多,其次是母亲和父亲;来电类型中"需要信息"的最多,其次是"精神心理问题"和"家庭问题";来电处理后"疏导完成"的最多,其次是"转介面询"。结论:来电者多为男性,多数本人来电,"需要信息"和"精神心理"问题类型来电较多,热线处理多数有效,但仍需注意培养资深志愿者。

ObjectiveTo sum up the characteristics and treatment effects of the psychological counseling hotline. Methods The information records of the psychological counseling hotline for nearly three years were statistically ana- lyzed. Results The men callers were more than women ones（x^2= 13. 17,P〈0.01）. Most calls were made by them- selves, followed by their mothers and fathers. Most calls could be classified as ＂needs for information＂, followed by ＂ psychological problems＂ and ＂family problems＂. Most calls were ＂completed＂, followed by ＂referred＂. Conclusions The calls were mostly made by male callers themselves,most of which were ＂needs for information＂ or ＂psychological prob- lems＂. Most calls were effectively ＂completed＂ ,but more senior volunteers should be trained to provide service.