护士职业形象对护患关系影响的调查分析

Investigation and analysis of the influencing factors about nurses′professional image impacted on nurse-patient relationship

目的：调查患者对护士职业形象的需要,分析患者需要的层次特点,促进护患关系的和谐发展。方法采用便利抽样法选取2010年7月—2012年6月住院治疗时间大于3 d的患者500例,采用患者对护士职业形象要求问卷对其进行调查。结果调查共发问卷500份,回收有效问卷494份,有效回收率为98.8%。494例患者中,70.45%不接受护士上班吃零食,60.12%更愿意同一名护士为其做治疗,76.72%有与护士交心的经历,68.83%赞成护士上班可用手机,75.51%认为服务时话语听懂就行,99.80%不赞成护士上班化浓妆,74.29%能接受护士上班戴不太夸张的饰品,80.57%能接受实习护士为其做治疗,93.93%未与护士发生过冲突,45.35%的患者对护士的话都深信不疑,54.05%要求护士服务时面带微笑。结论护士的职业形象有待提高,护士应该注重塑造良好的职业形象,以提高整体职业形象,减少护患纠纷,减轻护理人员面临的社会压力。

Objective To investigate and analyze the patients′needs of nurses′ professional image, in order to promote the harmonious development of nurse-patient relationship. Methods We selected 500 patients by convenient sampling method who were hospitalized in Department of Respiratory Medicine more than 3 days from July 2010 to June 2012, and the patients were surveyed by the demands of nurse′s professional image questionnaire. Results A total of 500 questionnaires were distributed and 494 of them collected with effectively collective rate 98. 8%. Among 494 patients, 70. 45% of them did not accept nurses eating snakes during work;60. 12% of patients preferred to receive treatment from the same nurse; 77. 51% of them believed the communication just required to understand the meaning when nurses provided services;99. 80% of them did not agree with nurse′s heavy makeup during working time; 74. 29% of them accepted nurse wearing not too exaggerated accessories; 80. 57% of them accepted treatment from nursing interns; 93. 39% of them did not have conflicts with nurses;45. 35% of them believed nurse′s words with out any doubts;54. 05% of them asked for smile when nurses provided services. Conclusions The nurse′s professional image should be enhanced, and nurses should pay attention to building up a good professional image, so as to enhance the nurse′s integral professional image and reduce the nurse-patient conflicts and the social pressure of nursing staffs.