护士对护士长人文关怀满意度评价问卷的研制

A preliminary questionnaire development on Nurses' Satisfaction on the Head Nurses about Humanistic Caring

目的 :研制护士对护士长人文关怀满意度评价问卷,为评价护士长的人文关怀能力提供客观、合理、规范、可行的标准。方法 :通过查阅相关文献及专家访谈,初步拟定包含3项一级指标、8项二级指标及41项三级指标的"护士对护士长人文关怀满意度评价问卷"。采用Delphi专家咨询法,对19名护理教育、护理管理、临床护理等领域的专家进行两轮专家咨询。运用SPSS 19.0软件对回收的数据进行处理与分析。结果 :两轮专家咨询表的有效回收率分别为90.48%和94.74%,专家群体权威系数为0.81。按照两轮专家咨询意见,对1项二级指标及11项三级指标进行了修改或删除,初步形成了包含3项一级指标、8项二级指标及36项三级指标的评价问卷。结论 :专家们对本研究颇为支持,参与积极性高,同时提出了很多建设性的意见。通过两轮专家咨询,完善了护士对护士长人文关怀满意度评价问卷的评价指标体系,后续工作将开展问卷的信度、效度检验,进一步为问卷的投入使用提供依据。

Objective： In order to provide an objective, reasonable, normative and feasible standard for evaluating the humanistic caring ability of head-nurses, the authors preliminarily developed the nurses＇ satisfaction questionnaire to analyze head- nurses＇ humanistic caring level evaluated by nurses. Methods： Through experts interview and literature review, the questionnaire was formulated consisting of 3 first-level indicators, 8 second-level indicators and 41 third-level indicators. With the Delphi Expert Consultation Method, they consulted 19 experts specialized in nursing education, nursing management and clinical nursing twice. Results： The effective return rates of two-round experts consulting questionnaires were 90.48% and 94.74%, the authority coefficient of expert group was 0.81. Based on the advices of experts, one second-level indicator and 11 third-level items of questionnaire were revised or deleted; as a result, the questionnaire consisted of 3 first-level indicators, 8 second-level indicators and 36 third-level indicators. Conclusion： With highly enthusiasm, experts gave great supports and a lot of effective advices. By experts consulting twice, the questionnaire was improved to evaluate the nurses＇ satisfaction on head nurses＇ humanistic caring ability. In order to provide evidences for popularizing this questionnaire, reliability and validity test is needed in further research.