摘要
目的:探讨满意度测评在推进医院"三好一满意"活动的实施及效果。方法:选取2012年6月~2014年6月两年内1580例门诊及住院患者,分别进行患者满意度测评。结果:2013~2014年度患者满意度高于2012~2013年度,2013~2014年度患者投诉事件发生少于2012~2013年度,且差异具有统计学意义(P〈0.05)。结论:满意度测评能够推进"三好一满意"活动的实施,从总体上提高患者就医环境和满意度,保障患者的就医服务质量。
Objective: To investigate satisfaction survey in the implementation and effect of promoting the hospital,"three good and one satisfaction"activities. Methods: June 2012- June 2014 within two years,1,580 cases of outpatients and inpatients,were patient satisfaction survey. Results: The patient satisfaction was higher than 2013- 2014 annual year 2012 to 2013,2013 patients with complaints 2014 Year 2012 to 2013 occurred less,and the difference was statistically significant( P 〈 0. 05). Conclusion: The satisfaction survey can promote the implementation of the"three good and one satisfaction"activities,improve patient satisfaction and medical environment in general,to protect the patient’s medical service quality.
出处
《护理实践与研究》
2015年第12期126-127,共2页
Nursing Practice and Research
关键词
满意度测评
三好一满意
效果
Satisfaction test
Three good and one satisfaction
Effect