4Bruce W Dearstyne. Records Management of the Future: Anticipate, Adapt, and Succeed[ J]. Information Management Journal, 1999,33 (4) :4 - 12
5刘越男.建立新秩序——电子文件流程管理研究[M].北京:中国人民大学出版社,2006:9
6J Michael Pemberton.KM & RIM: OIL & WATER? [J]. Information Management Journal. Lenexa,2004,38(3) :47
7Ceri Hughes.Blurred Lines Records Management in the Knowledge Management Area [ J ]. Records Management Journal. 2003,13(1):5-9
8Ikujiro Nonaka and Hirotaka Takeuchi. The Knowledge - creating Company: How Japanese Create the Dynamics of Innovation [M].Oxford:Oxford University Press, 1995