同理心表达技能在医疗纠纷调解中的运用

On the Application of Empathy Presentation Skills in Medical Dispute Mediation

同理心表达是国际前沿调解理论的重要内容,具有十分重要的实践意义。我国医疗纠纷人民调解方面对此理论的吸收和运用尚显不够。文章通过中外两个医疗纠纷调解案例的对比,显示我国医疗纠纷调解在感情的接纳和引导叙事重建等方面多有不足,在坚持中立立场方面也做得不够。鉴此,有必要将同理心表达的七个步骤运用到我国的医疗纠纷调解中,从而实现有效调解医患纠纷、构建和谐医患关系的目的。

Empathy presentation is an important part of the international forefront of mediation theory, and has very important practical significance, but in medical dispute mediation in our country, its assimilation and use is still not enough. In this paper, through the comparison of two medical dispute mediation cases both at home and abroad, the author tended to reveal that feeling acceptance and the guidance of narrative reconstruction are neglected in medical dispute mediation in our country, and the adherence to the neutral position is insufficient.Therefore, it is necessary to apply the seven steps of empathy presentation to the medical dispute mediation in our country, so as to realize effective doctor-patient dispute mediation, and build a harmonious doctor-patient relationship.