责任分区管理在护理质量管理中的应用

Practice Research on the Division of Responsibility in Nursing Quality Managementt

目的:探讨护理部责任分区管理在护理质量管理中的应用与效果。方法:自2015年起,护理部副主任、护理部干事、护士长分片区负责各病区护理质量监督,护理部主任跟随一位负责人每周定期到各病区巡查,以质量改进和促进医护人员有效沟通为基本模式,比较实施前(2014年)、实施后(2015年上半年)护理质量与沟通效果。结果:实施责任分区管理前、后,基础护理、健康教育、五常法、急救车管理、病人对护理工作满意度、医护沟通等方面进行比较,差异具有统计学意义(P<0.05)。结论:护理部实施责任分区管理,提升了护理人员质控管理意识,提高了护理质量及服务满意度,医护人员之间也得到了更有效的沟通。

Objective To explore the effect of the nursing quality management under the nursing department responsible district management. Method Since 2015,the deputy director,the cadres and the head-nurse in nursing department were responsible for the nursing quality supervision of the infected patches which they are belong in. In order to improve and encourge communication,the director of nursing department inspects the infected patches regularly with a cadre every week. Compared the nursing quality and communication between pre-task（2014） and after carrying（2015）. Results Compared by the effect of the pre and after responsible district management,basic nursing,health education,5-S,first aid car management,the care satisfaction from patients,communication,etc. The differences in those factors were statistically significant（P0.05）. Conclusion The carry of the responsible district management in nursing department improves the nurses＇ awareness of quality management,the quality of nursing and the service satisfaction. Moreover,health care providers can communicate effectively.