医疗突发事件发生时医患沟通的艺术与技巧

The communication art and skills for doctors-patient crisis

本文通过对医疗突发事件特点、形成与后果的分析,认为在医疗突发事件中,只要医者进行认真细致的有效沟通,就可以将把医疗纠纷化解在萌芽之中,避免更大冲突的发生和事态的进一步扩大.为此,提出6种医患沟通的方法,即缓冲法、转移法、反对法、旁证法、模糊法、顺从法.

This article, through the analysis of medical emergency characteristics, formation and the consequences, puts forward six effective methods for doctor-patient communication when the crisis happens between them and they are as follows： buffer, transfer, against, circumstantial evidence, the fuzzy method, and the deference method.They are effective in solving medical disputes in the bud, avoiding bigger conflict and further developing.