武夷山高星级酒店客房服务研究

Study on the Room Service of High-star Hotel in Wuyishan

文章对武夷山高星级酒店的客房服务进行研究,得出其存在服务人员服务意识不强、服务水平较低、响应客人需求不及时等问题,并就存在问题的原因进行详细分析,提出武夷山高星级酒店应注重对员工的人性化管理,加强对客房服务员的培训,加强部门内部的沟通协调、加强服务针对性。

This paper research the room service of high-star hotel in Wuyishan, find problems： Service personnel is not strong sense of service, lower service levels, response to guests＇ needs not timely and other issues, and conducted a detailed analysis of the reasons for the existence of the problem, propose the proposal to improve the room service management of high-star hotel in Wuyishan.