基于医生视角的在线医疗咨询调查研究

Research on Online Medical Consultation From the Physician's Perspective

为了解医生在在线医疗咨询服务平台上的工作情况,分析该服务可能对患者产生的影响,文章在电子问卷平台上完成问卷的制作后以电子链接随机发送给在"春雨医生"上在线健康答疑的医生,收集整理问卷后,根据统计结果评价医生与患者的在线互动情况。回收有效问卷520份。多数在线健康答疑的医生上线答疑频率较高(73.85%),但愿意主动了解患者获取在线健康信息情况并提供指导的比例相对较低。文章得出结论:医生提供在线医疗咨询服务的质量良莠不齐,因而对患者的帮助程度相差也很大。建议医生线上答疑时应遵守问诊规范,线下诊疗时主动了解患者获取的在线健康信息的情况,并耐心仔细地提供指导。

In order to know the status of the online medical consultation the physicians provide on the Internet, and analyze the possible influence on the patients, after finishing making the E-questionnaire on the web, spread it by hyperlink to research the physicians on the app＂Chun-yu doctor＂randomly, gather and neaten the E-questionnaires, elevating the quality of the interaction online between physicians and patients then.The effective questionnaires sum into 520.More than a half consult for the patients online frequently （73.85%） .But fewer physicians tend to know what the patients know from the Internet or give them guidance.The paper draws conclusion that the quality of the service of the online medical consultation varies, which help the patients in different degree.We suggest that the physicians keep the regulations when consulting online, and ask for what the patients know from the Internet, giving them guidance patiently and carefully.