服务外包企业创新能力提升路径——知识共享与吸收能力的中介作用

The Way to Enhance Innovation Capability of Service Outsourcing Enterprises——The Mediation Effect of Knowledge Sharing and Absorptive Capacity

将提高服务外包企业创新能力作为研究目标,根据对上海浦东软件园、北京中关村软件园以及西安软件园内20多家服务外包企业437名员工的调查数据,以知识管理视角,探究组织学习、知识共享、吸收能力与服务外包企业创新能力间的关系,并重点分析知识共享和吸收能力的中介作用。结果表明:提高服务外包企业的组织学习能力、知识共享水平和吸收能力可以促进企业创新能力的提升,其中吸收能力和知识共享在组织学习与创新能力之间起中介作用,且吸收能力在知识共享对服务外包企业创新能力的影响中起中介作用。

With the goal of improving service outsourcing enterprises＇ innovation capability and based on the investigation of 437 employees from more than 20 service outsourcing enterprises in the Shanghai Pudong Software Park, Beijing Zhong- guancun Software Park, as well as Xihn Software Park, this thesis explores the relationships among organizational learning, knowledge sharing, absorptive capacity and innovation capability of service outsourcing enterprises from the perspective of knowledge management, and analyzes the intermediary role of knowledge sharing and absorptive capacity with emphasis. The empirical results show that： improving service outsourcing enterprises＇ learning ability, knowledge sharing level and absorptive capacity can contribute to enhance the innovation capacity of enterprises. Besides, absorptive capacity and knowledge sharing have mediating effect between organizational learning and innovation capability. And absorptive capacity moderates the relationship between knowledge sharing and innovation capability.