护患沟通竞赛在优质护理服务工作中实施的价值与意义

Value and Significance of Nurse-patient Communication Competition in Implementation of High Quality Nursing Service

目的探索护患沟通竞赛在优质护理服务工作中实施的价值与意义。方法随机将60例患者分成观察组(30例)和对照组(30例),对照组患者采用常规优质护理实时服务,观察组患者采用"护患沟通竞赛"模式进行优质护理服务,观察患者护理满意度、护理质量和护理人员业务素质能力。结果 2组患者护理满意度之间比较有明显的差异;护患沟通竞猜实施前护理质量、护士业务素质低于实施后。结论护患沟通竞赛在优质护理服务工作中实施能够有效提高护士综合素质,提高患者护理满意度,减少护患纠纷,提高护理质量,真正体现优质护理服务。

Objective To explore value and significance of nurse-patient communication competition in implementation of high quality nursing service. Methods The clinical data of 60 patients treated in our hospital from February 2014 to October 2015 were selected, who were randomly divided into observation group（30 cases） and control group（30 cases）. Patients in control group were treated with routine high quality care real time service, while patients in observation group using the model of ＂nurse-patient communication competition＂ for high quality care services, to observe nursing satisfaction, nursing quality and professional quality and ability of nusing personnel. Results There were obvious differences between the two groups of patients in nursing satisfaction,which was statistically significant; nursing quality and professional quality and ability of nursing personnel were lower before implementing nurse-patient communication competition than after the competition, which was statistically significant. Conclusions The implementation of nursepatient communication competition in the high quality nursing service can effectively improve the comprehensive quality of nurses, improve patient care satisfaction, reduce nurse-patient disputes, and improve nursing quality, truly reflecting the high quality nursing service.