调解社区公共冲突:基于3个案例的分析

Mediating Community-level Public Conflicts:A Survey based on Three Cases

以多案例比较研究为主要手段,提取了3个典型的社区公共冲突调解案例,通过对调解者的访谈和研究相关文献,进行对比与反思。简要介绍3个案例的来龙去脉,基于冲突解决的视角从调解过程、冲突解决理念的落实、调解者回顾等维度对案例进行剖析比较。研究表明:调解是应对社区公共冲突的有效手段,但公共冲突解决的理念、方法和技巧仍有待深入普及,可复制的规范化调解也有待发展。此外,公共冲突解决能够弥补公共治理机制的不足,同时冲突解决也需要合理地利用政府资源。

Community-level public conflicts are common in present China. Facilitative mediation as a new means of public conflict resolution has been introduced from abroad to address these conflicts. With a comparative study on three typical cases,this article conducts analysis and comparisons and gets reflection via interviewing with the mediators as well as reviewing relevant literatures.This article first briefly introduces the contexts and storylines of the three cases,and then it examines and compares their characteristics in the dimensions of the mediation process,implementation of main principles and mediators' reviews through the lens of conflict resolution. The article concludes with some reflections and conclusions of the current facilitative mediation practices at community level. Findings include that facilitative mediation is an effective means for tackling community-level public conflicts;the dissemination of principles,strategies and techniques of public conflict resolution are still far from satisfaction;and mediation processes need to be more replicable. In addition,the study reveals that public conflict resolution can partly make up the defects of governance through promoting participation and negotiation,and it also requires the backing from governmental authorities.