门诊输液室护士工作满意度对患者满意度的影响

Effect of nurse job satisfaction on patient satisfaction in outpatient infusion room

目的探讨医院门诊输液室护士工作满意度对患者满意度的影响。方法对医院门诊输液室护士进行工作满意度调查及访谈,同时选择300例患者进行满意度调查和访谈,对调查和访谈结果进行描述性分析、Pearson相关性分析。结果共调查护士工作满意度50份,患者对护理工作满意度279份,门诊输液室护士工作满意度总体处于偏低水平,患者对护士工作满意度总体处于中等水平,经Pearson相关性分析发现,除与同事的关系外,护士工作满意度各项目与患者满意度各项目相关性均有统计学意义(P<0.01)。结论护士工作满意度与患者满意度呈正相关,门诊输液室护士工作满意度对患者满意度具有积极正向作用。

Objective To investigate effect of nurse job satisfaction on patient satisfaction in outpatient infusion room.Methods Nurses in outpatient infusion room were investigated and interviewed about their job satisfaction. At the same time,300 patients were investigated and interviewed about their satisfaction on nurses’ care. Then,descriptive analysis and Pearson correlation analysis were carried out to perform in the results of the investigation and interview.Results 50 nurses were investigated about their job satisfaction,and 279 patients were investigated about their satisfaction on nurses’ care. Job satisfaction of nurses in outpatient infusion room was at lower level,and patient satisfaction at medium level.Pearson correlation analysis showed that correlation of nurse job satisfaction on all items（ except relationships with colleagues） and patient satisfaction on all items was statistically significant（ P 〈 0. 01）. Conclusion Nurse job satisfaction was positively correlated with patient satisfaction,and nurse job satisfaction in outpatient transfusion room has positive effect on patient satisfaction.