医患交流技巧的回顾性研究

A Retrospective Study on Doctor-patient Communication

有效的医患交流在构建和谐医患关系中起着举足轻重的作用。在部分高品质的医疗保健中它更如同一种医学艺术处于核心地位。大多患者的不满和抱怨常常源于医患关系的破裂,但仍有许多医生高估了自己的交流能力。多年来,频发的伤医事件再次使得医患关系成为热点话题。就国内外关于医患交流的文献报道做了综述,并就如何使得医患交流更艺术进行回顾研究。

Effective doctor- patient communication plays an critical role in building a harmonious doctor- pa- tient relationship, which is the core like art of medicine in part of high quality health care. Most patients＇ dissatis- faction and complaints are due to the break of the doctor - patient relationship. However, many doctors tend to o- verestimate their communication ability. Over the years, frequent doctor - attack events make the doctor - patient relationship be a hot topic. This paper reviewed the foreign and national reports about the doctor - patient communi- cation, and retrospectively studied on how to make doctor- patient communication artistically.