摘要
目的医务人员评价本医院医疗服务质量,提高医院竞争力。方法运用Servqual评价量表对医务人员进行问卷调查,得出医院医务人员医院医疗服务质量现状。结果医院的医务人员仪表、医务人员专业知识等方面存在优势;医院在医院设备设施、医院对患者承诺等方面存在提高空间。结论针对医院服务质量存在的问题,管理者应采取相应措施提高医疗服务质量。
Objective To enhance the hospital＇s competitiveness through evaluating hospital by its own staff. Methods The Servqual was used to investigate the hospital service quality. Results The hospital＇s medical staff were good in personal appearance and professional knowledge. However, the hospital was week in equipment and fulfilling promises to patients. Conclusion The administrative should take corresponding measures to improve the quality of medical services for their existing management quality problems.
出处
《现代医院》
2016年第1期86-89,共4页
Modern Hospitals
