等级医院创建过程中质量持续改进的做法和体会

Practice and Experience of Quality Improvement in Grade Level Assessment

目的将新三甲医院创建当做规范医院管理、强化内涵建设、提升医疗质量、改善服务水平的重要契机,把贯彻执行标准贯穿到常态工作中、持续改进医院质量管理。方法 PDCA持续改进。结果通过三年的持续改进,医院运行效率呈现良性循环,数量指标、质量指标、效率指标升降有序。结论扎实开展等级医院创建,推进条款运行进入常态化、长期化,对持续改进医院质量具有重要作用。

Objective In the process of preparing grade level assessment, standardized hospital management,enhance the quality of medical care, improve service levels. And taking standard of grade level assessment as normal work,continuous improving hospital quality. Methods Application of PDCA for continued improvement. Results After three years quality improvement,operating efficiency improved,and the number of indicators, quality indicators,efficiency indicators improved. Conclusion Taking grade level assessment seriously and taking standard of grade level assessment as normal work are very important for continued improving hospital quality.