人文关怀护理在耳鼻喉内镜检查中的应用效果

Application effect of humanistic care in endoscopic examination of E.N.T.

目的 探讨人文关怀护理在耳鼻喉内镜检查中的应用效果。方法 选取2013年2月~2014年6月在我院行耳鼻喉内镜检查的患者154例,将其随机分为对照组与实验组,各77例。对照组行常规护理,实验组在常规护理基础上实施人文关怀护理。观察两组患者的情绪状态及护理满意度。结果 实验组的不良情绪发生率为32.5%（25/77）,低于对照组的80.5%（62/77）,差异有统计学意义（P〈0.05）。实验组的护理满意度为96.1%（74/77）,高于对照组的64.9%（50/77）,差异有统计学意义（P〈0.05）。结论 行耳鼻喉内镜检查中应用人文关怀护理,可显著提高患者对医院服务的满意度,缓解医患关系,值得临床推广应用。

Objective To study the application effect of humanistic care in endoscopic examination of E.N.T.. Methods 154 cases of patients with endoscopic examination of E.N.T. in our hospital from February 2013 to June 2014 were selected and randomly divided into control group and experimental group,each group had 77 cases.The control group was given routine nursing,while the experimental group was given humanistic care nursing on the basis of routine nursing. Emotion status and nursing satisfaction in two groups were observed. Results The incidence of adverse emotional in experimental group was 32.5% （25/77）,which was lower than 80.5%（62/77） of control group,and the difference was statistical significance （P〈0.05）.The nursing satisfaction in experimental group was 96.1%（74/77）, which was higher than 64.9%（50/77） of control group,and the difference was statistical significance （P〈0.05）. Conclusion During endoscopic examination of E.N.T.,using humanistic care nursing can obvious enhance patient＇s satisfaction with the hospital ser vice,remission the relationship between doctors and patients.h is worthy of clinical popularization and Application.