7ROBERT S.KAPLAN,DAVID P.NORTON.The Balanced Scorecard:Measures That Drive Performance [J]. Harvard Business Review, 1992,70( 1 ) :75-76.
8KAOKAN S.ROBERT,NORTON P.DAVID.The Balanced Scorecard-Measures That Drive Performance [J]. Harvard Business Review, 1992,70 ( 1 ) :71-79.
9HESKETT J,T. JONES,G.LOVEMAN ,E.SASSERL. Sehlesinger. Putting the Service Profit Chain to Work[J]. Harvard Business Review, 1994,72(4) : 164-174.
10[2]F.Chan,H.Qi.Feasibility of performance measurement system for supply chain:a process-based approach and measures.Integrated Manufacturing Systems,2003; 3