基于美国大学参考咨询提问的当代社会科学信息需求研究

A Study on the Contemporary Social Science Information Needs Based on the Reference Questions of the American University Library

新媒体时代社会科学研究面临更多挑战，而社科研究者信息需求多样化与信息环境复杂化之间的矛盾日益突出。作为用户对自身信息需求的主动表达，参考咨询提问反映了用户的“强信息行为”，是观察信息需求变化趋势的良好素材。本文基于信息视域理论和信息查寻行为理论对美国威斯康辛大学麦迪逊分校参考咨询提问展开内容分析，构建社会科学研究者参考咨询问题树，识别其信息需求动态变化规律及信息行为情境，并分析社科研究者信息视域现状。在此基础上厘清当代社会科学信息需求范围特征、结构特征和过程特征，并提出我国社会科学信息服务创新思路。

In the New Media age, social scientists have to conduct more challenges, but the contradiction between diversification of the social science information needs and complex of the information environment becomes increasingly apparent. As the users＇ self-expression of their information needs, the reference questions likely show users＇ strong information behavior. The article conducts a content analysis on the reference questions of the University of Wisconsin, Madison, based on the Information Horizon theory and Information Seeking Behavior theory, and presents a reference question tree of the social scientists, and clarifies their behavior context acwith their needs transfer, and analyzes their information horizon condition. As a conclusion, it induce the state in the range, structure, and process of social scientists＇ information needs, and proposes the opinions on the Chinese social science information service innovation.