咸宁市疾控中心健康管理服务满意度分析与建议

Analyzing the satisfaction on health management service in Xianning Center for Disease Control and Prevention and suggestions on it

目的:通过消费者对咸宁市疾控中心健康管理服务4个内容满意度的调查分析,寻求改进建议,以此优化健康管理服务。方法:对160名消费者进行匿名问卷调查和访谈。结果:消费者对4个服务内容的满意度分别是68.83%、60.39%、28.57%和70.13%;结论:在咸宁市疾控中心开展健康管理服务中,应该增强健康体检的机动性;组建健康管理人才队伍;提高全科医师沟通能力;增加健康干预措施及工作人员收入差距;优化老年人群体健康管理服务。

Objective To analyze the satisfaction on health management service in Xianning Center for Disease Control and Prevention（ CDC）,and put forward suggestions to improve it.Methods 160 cases of consumers were surveyed with anonymous questionnaires and interview.Results Consumers＇ satisfaction on four kinds of health management service was 68.83%,60.39%,28.57%and 68.83%,respectively.Conclusion It is suggested to promote the maneuverability of physical examination,construct health management talent team,improve general practitioners＇ communication skills,strengthen health interventions,enlarge the differences of staffs＇ income,and optimize health management service on the elderly.