社区图书馆“质量屋”服务设计方法研究

The Study on the “The House of Quality” Service Design Method of Community Library

在介绍社区图书馆概念、特征,并对服务设计必要性和战略挑战进行分析的基础上,借鉴企业的服务设计方法质量功能展开中的——"质量屋"方法,提出了应用于社区图书馆的"质量屋"服务设计方法及其质量功能展开的构建步骤,以提高社区图书馆的服务能力,希望引入企业服务设计新理念来探索图书馆服务设计新方法。

Based on the introduction on the concept and the characteristics of the community library, and the analy- sis of the necessity and the strategic challenge of community library＇ s service design, this paper puts forward the ＂the house of quality＂ service design method applied to the community library and the quality function develop- ment＇ s construction steps, referencing one of the enterprise＇ s service design methods in quality function develop- ment-＂ the house of quality＂ method. The method may enhance the community library＇s service ability, hoping to bring in the new angle of view of enterpriseg service design to explore the library＇ s service design method.