城市社区服务供需主体互动回应机制构建

Interactive and respondent mechanisms for supply and demand sides of the city community service

社区居委会与居民是城市社区服务供需架构中的关键主体,两者之间的互动回应严重不足制约了社区服务质量的提升。在调研的基础上,运用"回应"理论探讨城市社区服务供需双方的互动关系,对双方互动回应面临的障碍进行分析,并从居民社区主体意识、居委会服务意识及人员素质、互动回应渠道等方面剖析二者互动回应"失效"的原因,提出构建城市社区服务供需主体互动回应机制的路径。

Community residents and residents＇committee are the key subject of supply and demand structure in the city community service, gravely insufficient interaction and response between the two constraints to optimize the quality of community services. On the basis of the investigation, we use the ＂ response＂ theory to analyze the interaction between supply and demand sides of the city community services and illustrate the obstacles of interaction, analyze the reasons for lacking of interaction and response from the consciousness of residents,neighborhood quality of service, response channels, etc. And then we propose several paths to build interactive and respondent mechanisms.