护士自我情绪调节能力与护理工作质量的关系探讨

Discussion on the Relationship between Self-emotion Regulation Ability of Nurse and the Quality of Nursing Work

目的探讨护士自我情绪的变化对护理工作质量的影响,采取有效措施提升护士自我情绪调节能力。方法采用问卷调查法,回顾性分析导致护士情绪变化主要因素及情绪状态对临床护理工作的影响。结果研究发现,在影响情绪的主要因素中,工作压力、过度疲劳占30%;工作中的消极因素占42%;生活中的消极因素占15%;女性生理周期对情绪的影响占13%。认为不良情绪对护理工作质量有重要影响的占85%;因不良情绪发生工作失误的占78%。结论护士需要社会和家庭更多的理解和关爱,护理管理者也需要对护士进行更多的人文关怀,积极疏导并培养护士调节和控制情绪的能力对提升护理工作能力及护理工作质量起到至关重要的作用。

Objective To investigate the effect of nurses＇ self-mood changes on the quality of nursing work,and to take effective measures to improve ability of self-regulation of nurse. Methods Using questionnaire survey method,main factors lead to nurses＇ mood changes and effect of emotional state on clinical nursing work were retrospectively analyzed. Results The study found that in the emotional impact of the main factors,work pressure and fatigue accounted for 30%,the negative factors in work accounted for 42%,the negative factors in life accounted for 15%,female physiology cycle accounted for 13%. The results showed that bad mood had important influence on nursing quality accounted for 85%,and mistakes in work due to bad mood accounted for 78%. Conclusion Nurses need more understanding and more understanding of the community and the family. Nursing managers also need to carry out more humanistic care to the nurses,and actively grooming and training the ability of nurses to adjust and control the emotions,which played an important role in improving the ability and quality of nursing work.