4Hochsehild, A. R. .(1979). Emotion Work, Feeling Rules, and Social Structure. American Journal of Sociology, 85(3): 551-575.
5Hochschild, A. R. ( 1983 ). The Managed Heart: Commercialization of Human Feeling. Berkeley: University of California Press.
6Morris, J. A. & Feldman, D. C. .(1996). The Dimensions, Antecedents, and Consequences of Emotional Labor. Academy of Management Review, 21 (4) : 986 - 1010.
2H.Hansmann,"The Role of Nonprofit Enterprise,"Yale Law Journal,Vol.89,No.5(1980),pp.835-901.
3C.Schepers,S.De Gieter & R.Pepermans,et al,"How are Employees of the Nonprofit Sector Motivated? A Research Need," Nonprofit Management and Leadership,Vol.16,No.2(2005),pp.191-208.
4P.H.Mirvis,"The Quality of Employment in the Nonprofit Sector:An Update on Employee Attitudes in Nonprofit versus Business and Government,"Nonprofit Management and Leadership,Vol.3,No.1 (1992),pp.23-42.
6D.E.Bowen,C.Siehl & B.Schneider,"A Framework for Analyzing Customer Service Orientations in Manufacturing," Academy of Management Review,Vol.14,No.1 (1989),pp.75-95.
7A.R.Hochschild,The Managed Heart: Commercialization of Human Feeling,Berkeley: University of California Press,1983.
8A.A.Grandey,"Emotion Regulation in the Workplace:A New Way to Conceptualize Emotional Labor,"Journal of Occupational Health Psychology,Vol.5,No.1 (2000),pp.95-110.
9C.M.Brotheridge & R.T.Lee,"Development and Validation of the Emotional Labour Scale," Journal of Occupational and Organizational Psychology,Vol.76,No.3 (2003),pp.365-379.
10M.Tolich,"Alienating and Liberating Emotions at Work:Supermarket Clerks' Performance of Customer Service,"Journal of Contemporary Ethnography,Vol.22,No.3 (1993),pp.361-381.
