1Stephen,W.L,Ronald,E.G,Bing,P.Electronicword-of-mouth in hospitality and tourism management[].Tourism Management.2007
2Hennig-Thurau, T,Walsh, G. E.Electronic word-of-mouth: motives for andConsequences of reading customer articulations on the Internet[].InternationalJournal of Electronic Commerce.2003
3Ghose,A,P Ipeirotis,A.Sundararajan.The dimensions ofreputation in electronic markets[]..2005
4Mudambi Susan M,Schuff David.What Makes a Helpful Online Review? A Study of Customer reviews on Amazon.com[].MIS Quarterly.2010
5Forman,Chris,Anindya Ghose,Batia Wiesenfeld.Examining theRelationship Between Reviews and Sales:The Role of Reviewer IdentityDiscloser in Electronic Markets[].Information Systems Research.2008
