4Palo S, PadhiN. Measuring Effectiveness of TQM Training: An Indian Study. International Journal of Training and Development, 2003, 7(3): 203-216.
5Lawler, E. E., Mohrman, S. A., Ledford, G. E.. Strategies for High Performance Organizations: The CEO Report San Fran- cisco. Jossey-Bass Publishers, 1998.
6Martocchio, J. J., Baldwin, T. T.. The Evolution of Strategic Organizational Training. Research in Personnel and Human Resources Management, 1997, (15): 1-46.
7Salas, E., Cannon-Bowers, J. A.. The Science of Training: A Decade of Progress .Annual Review of Psychology, 2001 (52): 471-499.
8Arthur, W., Jr., Bennett, W., Jr., Edens, P. S., Bell, S. T.. Ef- fectiveness of Training in Organizations: A Meta-analysis of Design and Evaluation Features. The Journal of Applied Psy- chology, 2003, 88(2): 234-245.
9Anand Krishnamoorthy, Sanjog Misra, Ashutosh Prasad. Sched- uling Sales Force Training: Theory and Evidence. International Journal of Research in Marketing, 2005, 22(4): 427-440.
10Noe, R. A.. Employee Training and Development(5e). New York: McGraw-Hill Irwin, 2010.
