摘要
阐述明星服务在门诊导诊工作中的重要性,重点论述明星服务的岗位职责,礼仪、业务、医院有关知识培训,优化导诊服务流程。
The importance of star service in the outpatient navigation was illustrated, the star service re- sponsibilities, etiquette, business, training of the hospital-related knowledge were focused on, and the process of navigation service was optimized.
关键词
门诊导诊
明星服务
岗位职责
礼仪
业务
Outpatient Navigation
Star Service
Job Responsibility
Etiquette
Professional Work
