消毒供应中心持续质量改进中临床科室沟通表的应用效果观察

Disinfection supply room in the continuous quality improvement and application effect of clinical departments communication table

目的对临床科室沟通表在消毒供应中心持续质量改进中的应用效果进行观察.方法：在消毒供应中心持续质量改进活动中应用临床科室沟通表,并对比实施该活动前后的工作质量和服务效率.结果：（1）实施沟通表之前,清洗质量、包装质量、灭菌质量和发放质量的抽检合格率均显著低于实施沟通表之后（P〈0.05）.（2）实施沟通表后,常规物品的上午送达时间、下午送达时间和临时急需物品的送达时间和实施前比较,均明显缩短（P〈0.05）.结论：在消毒供应中心持续质量改进活动中应用临床科室沟通表可以显著提高工作质量和服务效率,提高满意度,具有较高的临床应用价值.

Objective In clinical departments communication table disinfection supply room to look at the effect of the application of continuous quality improvement. Methods： Applied in the disinfection supply room continuous quality improvement activities clinical departments communication table, And compared to implement work quality and service efficiency before and after the event. Results： （1） implement communication before the table, Cleaning quality, The packaging quality, Sterilization quality and issuing of quality sampling percent of pass are 87%, 89%, 84% and 87% respectively, Less than 97% after the implementation of the communication table, respectively, 97%, 95% and 96%, There exists significant difference before and after each pass rate, And were statistically significant （P 〈 0.05）. （2） the comparison, After implementation of the communication table, Conventional goods delivery time in the morning, Afternoon arrived time and temporary urgently needed goods arrived time and before carrying out comparison, Were significantly shortened, After statistics analysis were significant （P 〈 0.05）. Conclusion： Disinfection supply room in continuous quality improvement activities applied clinical departments communication table can significantly improve the work efficiency, quality and service Increase satisfaction, Has high clinical value.