医院对精神科病区护工管理模式的探索与实践

Exploration and practice of the management mode of the nursing workers in the psychiatric department ward of the hospital

目的:探索医院对精神科护工的自行管理模式,以规范护工管理。方法:医院对护工进行统一管理,统一招聘,明确由护理部对护工进行职业培训,建立健全护工管理制度,落实护工考核与奖励机制。结果 :护理部对护工进行岗前培训和岗位继续教育,有效地提升了护工对精神科患者的护理能力,减少了护患矛盾,减轻了家属的经济负担,提高了护士、家属及患者对护工的满意度。同时护工与医院签订用工合同,提高护工工资待遇,护工流失率显著降低,对职业的满意度有所提升。结论 :护工已成为精神科工作中不可或缺的组成部分,体现了护工在临床的护理价值。医院通过多年来对护工自行管理模式的探索与实践,形成了一套科学有效的护工管理体系,规范了护工的管理,一定程度上提升了医院的服务质量。

Objective： To explore the self-management mode of the nursing workers in the psychiatric department of the hospital to standardize their management. Methods： The hospital unified the management and recruitment, made clear that the nursing department provided the occupational training, established and improved the management system and implemented the assessment and incentive mechanism for the nursing workers. Results： The pre-post training and post continuing education provided by the nursing department effectively improved the nursing ability of the nursing workers for the patients in the psychiatric department, decreased the contradiction between the nursing workers and patients, reduced the economic expense of their family members, and increased the satisfaction of the nursing workers, family members and patients. At the same time, the labor contract was signed by the nursing workers with the hospital to improve their wages, significantly reduce the turnover rate, and improve the occupational satisfaction. Conclusion： The nursing workers have become an integral part of the work in the psychiatric department that reflects their clinical nursing value. Through years of exploration and practice of the self nursing management mode, the hospital has formed a set of scientific and effective management system for the nursing workers and regularized the nursing management so as to enhance the service quality of the hospital to a certain extent.