5Atila Yu ksel, Fisun Yii ksel. Measurement of Tourist Satisfaction with Restaurant Services: A Segment-based Approach [ J ]. Journal of Vacation Marketing,2002,9( 1 ) :52 - 68.
6Spreng Richard A, Mackenizie Scott B, Olshavshk Richard W.Reexamination of the Determination of Consumer Satisfaction [ J ].Journal of Marketing, 1996, (July) : 15 - 28.
