美国图书馆组织气候改进方案的决策过程案例

Decision-Making Process of Organizational Climate Improvement Planning in American Libraries

[目的 /意义]研究美国图书馆组织气候改进方案的决策形成过程,为国内图书馆开展组织气候测评、基于组织气候测评结果制订管理政策改进方案提供参考和借鉴。[方法/过程]采用典型案例分析法,对美国3所图书馆利用Climate QUAL^(TM)测评结果确立本馆管理活动优化方案的决策过程进行分析和归纳。[结果 /结论]3所图书馆确立管理活动优化方案的决策过程模式可以归纳为:自下而上式的决策过程模式、决策软件支持下的决策过程模式、咨询顾问主导下的决策过程模式;根据既有案例,可从管理态度重视、实施主体选择、馆员意见征集、管理方案初选和优化等视角得出对国内图书馆开展组织气候优化的启示。

[ Purpose/significance] This paper aims to provide reference for Chinese libraries in undertaking organizational climate assessment and formulating management policy improvement plans by examining the decision making process of the organizational climate improvement program in American libraries. [ Method/process ] Using the typical case analysis method, it analyzes and generalizes their decision-making process of identifying the optimum management plans based on the survey results of three American libraries through the tool of ClimateQUALTM. [ Result/conclusion ~ The deci- sion-making process of identifying the optimum management plans of three libraries can be generalized into three modes： bottom-up decision-making process model, decision making process model supported by decision software, and decision making process model under the guidance of consultant. According to the existing cases, some enlightenments can be concluded for Chinese libraries when they carry out an organizational climate assessment from the respect of focus of managerial attitudes, choice of implementation subject, collection of the librarian＇ s opinion, primary election and optimization of management program.