公共终端界面的可用性研究

Usability of Public Terminal Interface

目的研究影响公共终端界面可用性的多层因素。方法通过实地考察、实际案例研究、对比研究以及文献研究,对公共终端界面可用性的特殊性展开多个层面的研究。结论公共终端的界面可用性需要从界面内容、操作行为、使用对象以及使用情境4个方面关注其特殊性。由于存在这样的特殊性,使得公共终端界面设计无法照搬个人终端(网页端或移动端)界面设计的原则和方法。对公共终端的界面研究能帮助人们理解其可用性,从而合理地设计公共终端界面,提高公共自助服务的效率与质量。

It aims to study the factors affecting public terminal（PT）interface usability design.Through field investigation,actual case study,comparative study and the literature research,it studies the particularity of PT interface usability design on multiple levels.The usability of PT interface needs to be concerned from the interface content level,operation level,user level and using context level based on its particularity.Since the existed particularity,PT interface design,therefore,cannot copy the personal interface（web interface or mobile interface）design principles and methods. The study of PT interface features can help us to understand its usability.Thus we can design PT interface better,and improve the efficiency and quality of our public self-service.