摘要
一直以来,降低成本和提高服务质量都是整个医疗行业的诉求,大型公立医院在市场环境下更需要积极探索实现这一对目标的途径。该目标与"精益管理"的理念不谋而合。北京协和医院保健医疗部作为一个平台科室,为了更好地支持该平台上医疗业务的开展,在重新分割、整合非医疗业务(后勤、保卫、信息、器材)的过程中,成立综合保障办公室,采用"精益管理"模式,减少浪费,通过"流程优化""持续改进"和"跨部门合作"的工作实践,为医院非医疗业务的精细化管理提供了参考。
The demands placed on healthcare industries to reduce costs and improve the quality of services are always intense. In the healthcare market competition, large hospitals are particularly under big pressure to fulfill this demand. To achieve this goal, Lean management is a good applicable tool. The health care department of Peking Union Medical College Hospital, which is a platform, established a general office in order to support medical services based on Lean. In the process of re-segmentation and integration of those non-medical departments including Logistics, Security, IT service and Equipment, waste has been reduced. Also, a good case of fine management of the non-medical affairs in large hospitals has been provided throughout the work practices of process optimization, continuous improvement and cross-department cooperation.
出处
《中国卫生产业》
2015年第32期1-3,20,共4页
China Health Industry
关键词
医院
精益管理
综合办公室
非医疗业务
模式
实践
Hospitals
Lean management
The general office
Non-medical affairs
Models
Practice
