手机流量偷跑的法律规制

Legal Regulations of Abnormal Consumption of Mobile Phone Traffic

"流量不清零"政策推出后,消费者反映"流量非正常消耗"现象频发。消费者在寻求司法救济时,由于电子数据证据难以收集、电信运营商的垄断地位和电信消费者保护权益的缺失,消费者的合法权益一般不能得到救济。现行的法律已经难以解决层出不穷的新问题。因此为了减少"流量偷跑"行为的发生,有必要对电信运营商的垄断地位进行规制。应当完善电信法律规范和强化电信运营商的企业责任感,在此基础上可以采用小额诉讼制度和扩大公益诉讼的使用范围,并且通过建立第三方电信消费监督机构补充政府监管的不足,从而实现维护电信消费者权益的目标。

Since the policy of ＂traffic is not cleared＂ has released,more and more consumers reflect the phenomenon ＂traffic of abnormal consumption＂. When consumers are going to seek judicial relief, their legitimate rights and interests can ＇t be protected. The phenomenon results from the difficult collection of electric data evidence, monopoly position of telecom operators and lack of complete protection for telecom consumers. It＇s difficult to solve endless problems by using existing law. Thus, legal regulations of monopoly position of telecom operators are necessary. Above all, we should improve telecommunication laws and aggravate corporate responsibility. Then, we can use small claim procedure and expand the scope of public litigation to solve these cases. Besides, it ＇s a good way to remedy inadequate government supervision through the establishment of a third party of telecom consumption supervision. In this way, we can be better to achieve the aim to protect legal rights and interests of telecom consumers.