微信办理病案复印服务的探讨

A Discussion on Medical Records Copying Service via Wechat

随着异地就医的便捷和医疗保险的普及,患者关于病案复印服务的诉求日益增多,而病案复印作为医疗服务的终末环节,同时也是患者满意度评价的重要组成部分。如何更好的服务患者、减轻复印窗口工作压力,在这个新媒体时代,我们可以利用微信这一新型移动互联网工具,充分发挥其使用人群广泛、安装免费便捷、沟通界面友好功能强大等优势。相比于传统的预约工具如网站、电话、短信、自助终端等,患方通过订阅病案复印服务的相关微信公众号,即可实现图文申请材料上传、灵活在线审核、即时免费沟通、快速便捷支付等,既不受时间、空间的限制,又能最大程度的模拟、还原了现场面对面的办事情境。这一新型模式值得更多的医疗机构尝试实践,使得更为合理、高效的病案复印工作成为可能。

As the popularization of remote medical treatment and health insurance, an increasing number of patients demand copying medical record timely. Copying medical records, as the ending link of medical services, is a important component of a patient＇s satisfaction evaluation. In the era of new media, to serve patients better and reduce the pressure of copying window,we can take advantages of Wechat such as popular using, free-convenient setting-up and powerful communication function, compared to the traditional appointment tools like website, phone,SMS or self-help equipment, patients can subscribe the medical records copying-related official account on wechat to fulfill the multi-media applying material uploading, flexible online checkout, in-time and free communication,fast and easy payment and so on. Not only without the limitation of time and place but also being the most similar with the face-to-face situation. For a more efficiently and reasonable work of medical record copying, it worth more and more medical institutions joining this practice.