摘要
阐述了故障管理在IT运维中故障发现、故障处理、故障原因分析和总结归纳三个关键环节的实际应用,通过对比分析帮助运维团队在日常运维工作中确保业务系统和网络的高稳定和高可用性,提升客户满意度,并达到节省运维成本、提高服务质量的目标。
Describes the failure management＇s practical application in three key links, including fault fmding, faul dealing and faul analyzing and summarizing of IT operation maintenance, and helps operation maintenance teams to ensure business system and network＇s high stability and availability in their daily work by comparision and analysis, thus improving customer satisfaction, and reaching the goal of saving operation maintenance costs and improving service quality.
出处
《信息技术与标准化》
2016年第3期61-63,共3页
Information Technology & Standardization
关键词
故障管理
IT运维
服务质量
fault management
IT operation maintenance
service quality
