家庭宽带投诉支撑体系研究

Research on the Support System of Family Broadband Complaints

基于现有家庭宽带用户投诉和处理手段水平,文章深入分析了此类投诉的特点、问题、需求和支撑手段演进方向,总结并提出了更加接地气的家庭宽带类投诉处理和支撑体系架构,详细到体系中模块组成、具体功能实现、各模块各系统之间的牵制促进关系。

Based on existing home broadband users and handling of complaints means level, in-depth analysis of the characteristics of such complaints, problems, needs, and the means to support evolution direction, summarize and put forward more ground gas home broadband class complaint handling and the supporting system architecture, with the system module composition, to achieve specific functions, contain between each module of the system to promote the relationship.