信访接待中的语言技巧和非语言技巧

On Verbal and Nonverbal Skills in Reception of Letters and Visits

信访接待既要娴熟运用语言艺术,又要善于运用非语言技巧,技巧运用得巧妙,往往能对化解矛盾纠纷、有效解决问题起到重要的作用。

The reception of letters and visits is not only to be adept in using language and art,but also to be good at using nonverbal skills.The skillfully used skills play an important role in resolving conflicts and disputes and can often effectively solve the problem.