质量管理研究—渊博知识的理论与实践

Managing and learning for quality:The theory and practice of profound knowledge

管理系统必须依据其革命性思维过程而发展,灵活、动态地改进质量是管理组织中的正能量,以寻求提高或较好地演绎出好的结果.可靠性是组织的一个反作用力,试图消除或减少失败的机率.创新是不同于过去的思维和行为过程,有时甚至需要破坏过去以便创造出更有利的未来.文章首先阐述质量和可靠性如何支持组织对未来的决策过程,使战略思维转化为战略实施,进而改变组织的运行方式.然后说明质量专业人员如何设计和发展质量体系,以确保及时实现更可靠和反应更灵敏组织的创新.用战略的方式设计和运行质量管理体系为我们提供了提升组织竞争力和增强顾客体验的手段.

Management systems must develop in ways that are revolutionary in their thought processes-flexibly and dynamically reformulating quality is a positive force in managing organizations：it seeks to improve or better performance outcomes and results.Reliability is a counterforce in organizations：it seeks to eliminate or reduce opportunities for failure.Innovation is the process for thinking and acting differently than has been done in the past.Sometimes it requires destruction of the past in order to create a more favorable future.First,we address how quality and reliability support the moment of choice where decisions about futrure direction convert strategic thinking into implementation action taht will transform the way an organization operates.Then,we explain how can quality professionals design and develop their quality systems to assure innovation that creates a more reliable and responsive organization is achieved in a timely manner.Developing a strategic approach to the design and operation of quality management systems provides a means to assure the end of a highly competitive organization whose quality performance actually enhances the value of the customers experience.