患者利益诉求问题分析

Problems Analysis on Patients' Interests Appealing

我国当前日趋紧张的医患关系正严重冲击着医疗服务市场,已成为影响社会和谐的因素之一。深入分析"患者利益诉求"的内涵及其表现,有助于寻找解决途径和方法,有益于营造稳定的社会环境,对构建和谐社会有重大的现实意义。对患者利益诉求之现状的分析可知,患者利益诉求具有多重表现,对医疗技术服务诉求关注度最高,其次是对合理的医疗服务费用的诉求,而对医疗信息公示、医疗服务态度的诉求关注度一般,对医疗服务形象和医疗辅助服务的关注度则最低,同时患者个体差异性决定了他们对自身利益诉求的不同。需引导患者正确表达其利益愿望,从源头上避免其利益受到侵害,从而维护患者正当权益。

At present, the increasingly tense doctor-patient relationship in china has serious impact on the medical service market, and has become one of the factors that affect social harmony. In-depth analysis on the connotation and performance of patients＇ interests appealing can help to find a solution, create a stable social environment, and have great realistic significance for the construction of a harmonious society. Patients have different appealing for their interests, and according to the analysis, it is known that the highest appealing is the appealing for medical technical service, the second is for the reasonable expenses of medical service, and the appealing for medical information, medical service attitude go next, and the least one is the appealing for medical service image and medical auxiliary service, meanwhile, different patient has different appeals. Therefore, patients should be guided to correctly express their interests, so as to avoid the interests＇ being violated from the source,and maintain patients＇ legitimate rights and interests.