摘要
针对上海地区用户对供电服务提出的要求,介绍了利用大数据,为供电客户提供精准化服务,使供电企业提供的服务与客户的期望趋势一致,从而提高客户满意度。
The article focuses on Shanghai customers putting forward requirements for power supply service. It also introduces how to use big data to provide precise customer service in order to make service by power supply enterprise is in close agreement with customer＇s expectation and improve customer satisfaction.
出处
《上海节能》
2016年第4期222-225,共4页
Shanghai Energy Saving
关键词
大数据
精准化的服务
期望管理
提高客户满意度
延伸服务
Big Data
Precise Service
Expectation Management
Improve Customer Satisfaction
Extended Service
