摘要
本文基于"以人为本"的核心服务理念,以《公共图书馆服务规范》作为引领图书馆服务总体品质提升的标杆,对比美国公共图书馆个性化服务现状,主要从服务对象、服务内容、资源利用和服务宣传等方面,分析国内公共图书馆在开展公共服务、实现服务转型过程中存在的差距及受到的启示。
Based on the people-oriented service concept, this article will use The Public Library ServiceStandard to improve the service quality of domestic public libraries. Compared with American library＇spersonalized service experiences in service objects, service contents, resources utilization and publicity, thispaper discusses the gap and enlightenment for China＇s libraries to carry out services and implement servicetransformation.
关键词
读者至上
服务转型
公共服务
美国
readers first
service transformation
public service
America
