3(美)Priscilla Murphy. Chaos Theory as a Model for Managing Issues and Crises. Public Relations Review,1996,22(2).
4(美)Timothy L. Sellnow, Matthew W. Seeger, Robert R. ULmer. Chaos Theory, Informational Needs, and Natural Disasters.Journal of Applied Communication Research,2002,30(4).
5林号新.网络危机管理:Web2.0时代危机解决之道.广州:暨南大学出版社,2009.
6(春秋)鹃冠子.鹃冠子.长春:时代文艺出版社,2008.
7Priscilla Murphy. Chaos Theory as a Model for Managing Issues and Crises. Public Relations Review,1996,22(2).
8Timothy L. Sellnow, Matthew W. Seeger, Robert R. ULmer. Chaos Theory, Informational Needs, and Natural Disasters. Journal of Applied Communication Research,2002,30(4).