平衡计分卡在医院绩效管理中的应用

Balanced Scorecard in Hospital Performance Management

目的:探讨平衡计分卡在医院绩效管理中的应用及效果。方法:总结某院实践经验,某院某科室共32名工作人员,于2014年6月开始应用平衡计分卡进行绩效管理,统计和对比应用1个月和1年后各个维度的评分值,应用前后各随机选择100例患者,调查是否满意医疗服务质量,并考核医护人员的基础操作合格率。结果:该科室在应用平衡计分卡进行绩效管理1年后,学习与成长维度、财务维度、业务流程维度、患者维度的评分值均高于开始应用时,差异显著,P<0.05,具有统计学意义;医护人员的基础操作合格率为100.0%,高于应用前的88.0%,患者对医疗服务的满意度为98.0%,高于应用前(82.0%),差异显著,P<0.05。结论:医院在绩效管理中应用平衡计分卡,可以提高整体医疗质量与服务水平,使医院的经济和社会效益均提高。

Objective：To investigate the application and effectiveness of the Balanced Scorecard performance management in hospitals.Method： （The hospital department of a total of 32 staff members,including 20 medical personnel,began to use the Balanced Scorecard performance management in June 2014, statistical and comparative application a month and each dimension scores after 1 year, before and after the application of each randomly selected 100 patients to investigate whether satisfaction with the quality of medical services and medical examination pass rate of the underlying operating.） Results：Application of the department in the Balanced Scorecard performance management after one year, learning and growth dimension, the financial dimension, the dimension of business processes, patient dimension scores were higher than the beginning of the application, the difference was significant, P〈0.05, statistical significance; after application, patient satisfaction with medical serviceslO0.0%, before the applieation（82.0%）higher than the medical staff on the basis of qualified operations wasl00.0%,higher than 88.0% before the application,the difference was signifieant,P〈O.O5.Conclusion：Hospital Application Performance Management Balanced Scorecard,can improve the overall quality of medical care and service level of the hospital, and establish a good social image,strengthen performance management, and so improve the economic efficiency of the hospital.