优质护理服务在健康体检中心的应用实践

Application of quality care in health examination centers

目的：探讨优质护理服务在体检中心的运用效果。方法：北京市体检中心2014年10-12月共接待1200例受检者，设为对照组；另选取2015年10-12月实施优质护理服务后接待的1200例受检者，设为观察组。总结两组受检者的体检时间、护理工作的满意度。结果：观察组受检者的体检时间（39．5±2．4）min，明显短于对照组受检者（57．2±3．1）min，P〈0．05；观察组护理工作满意度为97．5％（1170／1200），对照组受检者满意度为78．75％（945／1200），差异显著，P〈0．05，具有统计学意义。结论：在体检中心实施优质护理服务模式，能够缩短受检者体检时间，提升受检者对护理工作的满意程度，提高工作效率。

Objective：To investigate the effect of the use of high-quality care at the medical center.Methods： The medical center in Beijing 2014/10-12 received a total of 1200 eases of subjects,to the control group;the other selected 2015/10-12 after the implementation of the quality of care received 1200 eases of subjects,observation group.Summarize two subjects examination time nursing satisfaction.Results：The subjects of examination time （39.5 ±2.4rain）, significantly shorter than the control group subjects （57.2 ±3.1min）,P〈0.05;observation group nursing job satisfaction is 97.5%（1170/1200） the control group subject＇s satisfaction 78.75%（945/1200）,the difference was significant,P〈0.05,statistieally significant.Conclusion：The medical center to implement quality care mode, subjects can be reduced examination time,enhance the subject of nursing job satisfaction and improve work efficiency.